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Home/Partners/Suppliers/Frequently Asked Questions

Frequently Asked Questions

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  • SAP BUSINESS NETWORK
  • DOWNLOADS
What is the SAP Business Network?

The SAP Business Network is an online platform to facilitate the customer-supplier relationship. The platform allows you to receive purchase orders, send Service Entry Sheets or invoices and follow up the status of the documents. It replaces our well-known P2P portal (“Lieferantenportal”) used by 50Hertz for more than a decade, as P2P is outdated and not compatible with SAP S4/HANA.

I am a future 50Hertz provider, do I need to register on the SAP Business Network now to establish a business relationship with 50Hertz?

Yes. Suppliers are invited to join the SAP Business Network as soon as the business relationship between your company and 50Hertzis created. The commercial context established between 50Hertz, and your company will remain unchanged (regarding purchases of equipment and services) as well as the special conditions possibly negotiated in each case.

What if I already have an account on the SAP Business Network?

Then you are invited to join the SAP Business Network, you can choose to register with a new login & password or with existing credentials. Clicking on the 50Hertz invitation and registering with existing credentials will make the connection between your existing account and 50Hertz.

What are the differences between Enterprise and Standard accounts on Ariba Network?
  • Standard accounts are accounts which are free of charge, regardless of the number of documents or transaction volume processed. These accounts receive purchase orders via mail, where the user can click to go to the Ariba Network portal to ‘flip’ the order into an invoice (or a service entry sheet). Most information on the invoice is automatically gathered from the original PO, leaving only a few fields to be filled in by the user. After creating the invoice, you can check it for mistakes before sending it on the Network. No additional actions are required to complete the invoicing process. You can also access the  portal directly via https://supplier.ariba.comto find your orders.
  • Enterprise accounts ‘flip’ purchase orders into invoices or service sheets in the same way butcan be accessed in a more convenient way through multiple tabs on the top of the screen. Customized reports can be created to get a better view on the number of documents and amounts they represent. Accessto the Ariba helpdesk and a library of helpful documentation on Ariba Network is also available. Enterprise accounts can either be free or have to pay fees which  depend on the number of documents exchanged and the volume of the transactions they represent.
My company already sends PDF invoices by email. Do I still have to join the SAP Business Network?

Yes. The only way to send your invoices to 50Hertzis through the SAP Business Network. Any other means will be rejected. This process is mandatory for all regular suppliers of 50Hertz.

I currently send no confirmation orders, do I have to start doing so?

Yes, because it is technically required for proceeding with your order in the system. Weinvite all our suppliers to confirm their orders in SAP Business Network, in order to efficiently monitor the reception and acceptance of those orders.)

I sent a Service Entry Sheet, does it have to be approved before I can invoice?

50Hertz has to review the Service Entry Sheet and approve it before paying.

Are credit memos supported on SAP Business Network?

These documents are allowed on the Network, but they may only be issued against an existing invoice.

I cannot find the answer to my question. Who is able to help me?

Please contact the Supplier Enablement Team by email at ssapbusinessnetwork@50hertz.com. We will get back to you as soon as possible.

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